Phones
Market research indicates that employees want their office phones to work the same as their personal smart phones. Avaya delivers smart phone technology to the employee desktop in a way that makes sense for any size business. These high-quality desk phones offer a fresh industrial design, slim form factor that is modern and sleek, with the right features at the right price.
Select from phones that can provide: –
- High definition audio
- Full duplex speakerphone for hands-free conversations.
- Advanced Unified Communications via Session Initiation Protocol (SIP).
- Visual message waiting indicator.
- Built in volume boost for hearing impaired.
- Optional J100 Wireless Module for Wi-Fi connectivity.
- Gigabit Ethernet port for PC or Laptop connection.
- Reduced energy consumption through Power-over-Ethernet Class 1.
- Rich, classic, alternate, and downloadable ringtones.
- Softkeys for everyday call control functions such as transfer, conference, directory.
Avaya SIP phones deliver secure, reliable sophisticated Voice Communications from the office, remote locations, or when working from home.
Download phones fact sheets here for full details.
IX Workplace
Avaya IX Workplace, Avaya embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, meetings and team collaboration. Stay connected virtually anywhere, on any device, on any channel not just with those inside your organization, but beyond with your partners, vendors, and customers.
People want intuitive solutions that work anywhere, across their devices in a way that provides a seamless flow of communications.
Workplace provides an App that provides: –
- Unified Communication experience from virtually any device or location
- One app for calling, messaging, meetings, and team collaboration
- Top-of-Mind Calendar Events
- HTML5 browser extension enables WebRTC voice, video, and collaboration capabilities
- Security, Data & privacy Compliance
- Simplicity & ease of use
- Integration with Microsoft, Apple and Google
- Single-Sign-On and Multi-Factor Authentication
Avaya IX Workplace at one glance provides a complete view of your meetings, messages and calls. Untethering people from their desktop and giving them a more natural and efficient way to connect, communicate and share – when, where and how they want.
Headsets
Avaya research indicates about 1 out of every 3 fulltime workers prefer to use a headset when communicating at work. Working from home where the environment has noise, the headset microphone can significantly filter out the background sounds so that the audio of the
person talking is clearer. Using the right professional grade headset can significantly improve the communications experience both for your employees and your customers.
An Avaya headset provides users with: –
- AcousticEdge technology to provide great sound plus hearing protection
- Noise Cancellation: Best-in-class microphones that eliminate background noise
- Easy Web Management: Enjoy one-click firmware upgrades
- Magnetic Quick Connect: Easy connection to various device types using the same headset
Avaya Professional-grade Headsets deliver unique technology to maximize the business communications experience, both for your employees and your customers.
Download fact sheets here for full details.
Contact Center
Avaya ACR provides all the functionality and visibility required whether your business has a small Internal Helpdesk or a large Customer Sales or Support Centre. Providing Users, Supervisors and Management with easily accessed real-time and historical data, means you can easily manage your Customer interactions with ease and confidence. Avaya ACR is an affordable Voice Contact Centre with all a business needs to provide exceptional Customer Experience with features such as: –
- HTML based Contact Center Agent Experience supports WebRTC or any other voice client
- Real-time and historical call reporting
- Unlimited configurable wallboards
- 60 out-of-the-box reports with the ability to customize and export into BI tools
- Skills-based routing based with place in queue call back
- Call Recording with Agent evaluation and scorecards
- Open API for Screen pop (CRM, ERP) and recording pause and resume
- Optional Webchat
Avaya ACR ensures Customer calls reach an Agent with the precise skills to provide the greatest level of Customer service and the visibility and functionality to constantly refine and improve.
