Our packages
Base packages
Start with a base package and build from there. When you are ready go to our pricing tool to build your solution.
Scroll down to see options you can add to the base packages.
Essential
Our Essential package has the basics that you need. You will need to select one of our high quality phones to go with the package. This is a stand alone package and can not be mixed with the Standard or Premium packages.
Priced From $12.90
Essential +
Our Essential package has the basics that you need + Avaya Workplace. You will need to select one of our high quality phones to go with the package. This is a stand alone package and can not be mixed with the Standard or Premium packages.
Priced From $16.90
Standard
Our Standard package has the basics that you need + more. You will need to select one of our high quality phones to go with the package.
Package priced From $19.90
Phones priced from $5.90
Standard +
Standard + includes everything from the standard package with the addition of our Soft-phone (IX Workplace) with out any presence features.
Priced From $21.90
Premium
Premium includes everything from the Standard + package and add our full UC suite of features with UC enabled IX Workplace.
Priced From $24.90
Base Package details
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Features Provided |
Essential |
Standard |
Standard + |
Premium |
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Minimum Quantity |
1 |
20 |
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DDI (Direct Dial in number) |
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BYOT (Bring your Own Telco) |
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Hunt Groups (Call Groups) |
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Personal Directory |
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Built-in Enterprise Directory (Up to 5K listings) |
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Microsoft AD Integration |
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Voice Mail with Visual Voice Mail & breakout |
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Voice Mail to email |
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Auto Attendant (3 levels, 24 options) |
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Auto Attendant (Multi levels, Multi options) |
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Mobile Twinning |
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IP Endpoints |
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DECT Endpoints |
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Digital Endpoints (Hybrid deployment) |
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Analog Endpoints (Hybrid deployment) |
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Basic Telephony Features (Make, receive, hold, transfer, Call forward/Park/Page/pickup etc) |
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Ad-hoc voice conferencing |
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Meet Me Conference |
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Call Recording*4 |
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Basic Softphone – Avaya IX Workplace (No presence) |
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Advanced Telephony Features (UMS, video calling, IM and Presence, Shared Control, Simultaneous mode); TTS for Email Reading |
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Mobile Endpoints (including VoIP client) |
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Scheduled audio conferencing |
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Softphone – Avaya IX Workplace Full UC Client |
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Web Collaboration |
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Ability to add Call/Contact Center package |
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Web Application Integration (SFDC, Google, Office 365, Microsoft Teams, Web-page) |
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3rd Party CTI – Enables DevLink & APIs for 3rd party application integration. *5 |
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Receptionist Console – Add-on *5 |
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Notes *1 BYOT – Additional fee may apply with essential edition *2 Hunt Groups – Essential edition hunt groups require a licenced package per hunt group *3 Workplace on essential requires Essential + *4 Call Recording – Requires Contact Centre optional system license *5-Add-ons – These add-ons have an additional cost (CTI is a single cost Receptionist console is an add-on to a base package). |
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Contact Center package Add-ons
All Contact Center packages are add-ons to the above Base packages. When you are ready see our pricing tool to build your solution.
Scroll down to see details on these packages.
Historical
Historical reporting allows you to run a wide rang of reports on calls that have completed.
Priced From $4.90
Real-Time
Real-Time includes everything from Historical as well as providing performance analytics as it happens as well as averages.
Priced From $39.90
Advanced
Advanced includes everything from Real-Time as well as providing advanced features.
Priced From $POA
Call Recording Add-on
Call Recording add on to any of the Call Center packages. Included 1000 hours of recording storage.
Priced From $29.90
Contact Center Package details
Features Provided | Historical | Real-Time | Advanced | Web Chat | Recording |
Agents included in Initial bundle | 8 | 4 | 10 |
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Cradle to Grave Reporting | ✔ | ✔ | ✔ |
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50 standard reports | ✔ | ✔ | ✔ |
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Report scheduler | ✔ | ✔ | ✔ |
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Custom Report Creator | ✔ | ✔ | ✔ |
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Emergency Call Notification | ✔ | ✔ | ✔ |
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Realtime Agent License |
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Agent Dashboards |
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Additional Agent Reports |
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Alerts and Triggers |
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Skills Based Routing |
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Queued Callback |
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Web Chat*1 |
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Recording Library *2 |
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Evaluations and Scorecards *2 |
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Retention policies *2 |
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Snippet Tool *2 |
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Playback Speeds*2 |
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Notes *1 Web Chat Required Advanced License *2 Recording is an add-on to any Contact Center license | |||||
